In Search of the Perfect Contractor
We are halfway through our second major home renovation, so we’ve worked with our fair share of plumbers, electricians, landscapers, and contractors along the way. Some have made the cut, some haven’t. Let’s face it, there is no “perfect” contractor, but here’s what we have learned about finding the right person for the task.
Surely, referrals from your friends, family, and co-workers are the usual suspects, but we have found some of our best referrals from our real estate agent. Agents get to know who the local rockstars are in the trades because they deal with them every day. (Hopefully you left your last deal with good feelings about your agent — we did.)
Referrals from Referrals
Once we establish a good relationship with a contractor we never hesitate to ask who he or she might recommend. A good contractor will be able to recognize quality work in other trades. Our punctual and communicative plumber came as a referral from our electrician. Our roofer came to us from the mason who took the time not only to re-point our chimney but also to point out some trouble spots on the roof. When we have our roof replaced this summer, I’m planning to ask our roofer who he’d recommend to paint our house.
In addition to the quality of the referral, we’ve found that when you call a new contractor and indicate that someone who works in the trades has given you their name, you are passing along a very nice compliment. Who wouldn’t want to hear that of all of the people in your industry they could recommend, they chose you? It gets you off on the right foot from the start.
Your coworker’s cousin’s husband does contracting work. “I’ve never actually used him myself,” they tell you, “but you should give him a call…” We’ve been down this road and it never works out. There just isn’t the connection between the referring party and the quality of the contractor (or lack thereof.)
Play it Safe
Many states have web sites documenting contractors. Check them out — you can see if there are any claims or violations and if their insurance is up to date.
Paying it Forward
So you hire a great contractor, but should you refer them to your friend? This is a risky one, both for your relationship with your friend, and with your contractor. We work with a contractor who is very inexpensive. He has always done impeccable work on our home. That said, the low cost of his work comes with an expense of its own: punctuality and communication. We don’t know when he is starting until the day before and generally don’t know when he’ll finish. We use him on the smaller jobs that aren’t time sensitive. While we are happy with him and understand the way he works, he is probably not a good bet for our neurotic friends who want to be in control of the process. In the end you can save your friend and your contractor a big headache if you think about the match up front.
If you can build up your experience with a contractor over some smaller jobs it will increase your comfort level on the big ones and minimize your risk. Have your electrician do some general wiring before he or she puts in the new supply line and panel. Make sure that you are comfortable with the quality of their work and their treatment of you as a client. If it isn’t working for you, fall back on those other referral sources and start over.